SHIPPING & RETURNS
CHRISTMAS SHIPPING & COLLECTION DETAILS.
We will be taking some time off over Christmas. There will be NO items Shipped & NO Pick Ups from the 24th of December - the 29th of December.
ALL ORDERS BETWEEN THESE DATES WILL BE SHIPPED AND AVAILABLE FOR COLLECTION ON THE 30TH OF DECEMBER.
Thanks for your understanding.
Merry Christmas & Happy New Year - V & S x
CAN I PICK UP MY ORDER?
You sure can! We Offer CONTACT-FREE pick up, Our Base is in Point Cook 3030 VICTORIA.. Simply Select FREE Point Cook pick up at checkout & you will receive an email once your order is ready to be picked up! Typically same day if ordered before 5pm! (Allow 24Hours!)
WHEN SHOULD I EXPECT MY ORDER?
DUE TO COVID-19 IMPACT WE ARE NOT RESPONSIBLE FOR SHIPPING TIMES!
For MOST metro locations - Please allow 2-6 days for your order to arrive.
For MOST regional locations - Please allow 5-15 days for your order to arrive.
We will notify you as soon as your item has been dispatched. In most cases your order will be dispatched within 24 hours of receiving your order! (Business days)
DO YOU SHIP INTERNATIONALLY? At this point in time we only ship within Australia.
WHAT IF THE ITEM/S I RECEIVE ARE DAMAGED? If you receive your items and they are damaged please contact us immediately at firstname.lastname@example.org
We ask that you include a photo of the damaged item along with a brief description of the damage. We will be in contact with you as soon as we can.
WHAT IS YOUR RETURNS POLICY? Customer service is very important to us. If you have received a product that is faulty, damaged or does not match the description provided please send an email as soon as possible to email@example.com
Please be sure to include your Name, Order #, Product purchased and the reason for your Return. We are unfortunately unable to offer a refund for change of mind.
Please note our returns policy is 14 days from the receipt of purchase.